Streamline Success: Automate Travel Nurse Credentialing

Save time, ensure compliance, and enhance hiring efficiency

Introduction

Project Overview: Nomad Health needed a scalable, user-centered solution to automate the nurse credentialing process. The existing system struggled to accommodate the diverse requirements of healthcare facilities, leading to inefficiencies, compliance risks, and delays in the hiring process. By implementing an optimized workflow, Nomad Health aimed to improve the experience for travel nurses while streamlining internal operations.

Role: Lead UX/Product Designer I led the design strategy, user research, and implementation of a comprehensive credentialing solution, ensuring usability, compliance, and operational efficiency.

Tool Stack & Collaboration:
Miro, Figma, Stark, Asana, Google Suite, HotJar, Google Analytics, Usertesting.com (Moderated / Unmoderated testing platform)
HTML5, CSS3, React.js

Timeline: 6-month engagement

The Problem

Context & Challenges:

Nomad Health faced several key challenges in streamlining the travel nurse credentialing process:

  • Diverse Credentialing Requirements: Each healthcare facility had unique compliance needs, requiring a flexible yet structured approach.

  • Timing and Notifications: Ensuring travel nurses submitted all necessary documents before deadlines to prevent delays.

  • Compliance Concerns: Identifying potential regulatory issues and addressing them at various stages of the credentialing process.

  • Internal Workflow Optimization: Enabling Nomad Health associates to efficiently review, approve, or modify nurse application data.

Target:

The goal was to implement a structured, automated credentialing system that would:

  • Reduce document submission errors and delays.

  • Enhance compliance and ensure regulatory readiness.

  • Improve workflow efficiency for Nomad Health associates.

  • Provide a seamless experience for travel nurses managing their credentials.

The Goal

Objectives:

  • Design a scalable, automated workflow for nurse credentialing.

  • Develop an intuitive interface for travel nurses to upload and track documents.

  • Implement a notification system to ensure timely document submissions.

  • Create a business-facing interface for Nomad Health associates to manage application data.

  • Integrate compliance checkpoints within the workflow to minimize errors.

Success Criteria:

  • Increased efficiency in credentialing process completion.

  • Higher satisfaction rates among travel nurses.

  • Reduced compliance-related errors and regulatory risks.

  • Improved internal processing times for Nomad Health associates.

The Process

Research:

  • Conducted extensive research into the nurse credentialing process, including competitive analysis.

  • Held moderated and unmoderated usability sessions with travel nurses and internal associates.

  • Benchmarked against competitors to identify opportunities for innovation and best practices.

Strategy & Ideation:

  • Facilitated Design Thinking Workshops with business stakeholders to align priorities and define goals.

  • Identified critical pain points and developed targeted solutions.

  • Established design principles and standards for scalability and consistency.

Design & Execution:

  • Prototyping & Validation:

    • Designed automated workflows for document submission and tracking.

    • Implemented a notification system for timely document uploads.

    • Developed a business-facing interface for internal associates to review and manage applications.

    • Integrated compliance checkpoints within the process.

    • Conducted usability sessions to validate the effectiveness of the design solutions.

Collaboration & Stakeholder Management:

  • Worked closely with product owners, engineers, and stakeholders to align design implementation with business objectives.

  • Ensured technical feasibility while maintaining a seamless user experience.

Iterative Improvement & Delivery:

  • Refined processes based on user feedback.

  • Developed a scalable design framework to support future enhancements.

The Solution

Final Deliverables:

  • Automated Credentialing System with clear workflows and compliance checkpoints.

  • Intuitive Nurse Interface for managing document submissions and tracking deadlines.

  • Business-Facing Portal for Nomad Health associates to efficiently review and process applications.

  • Notification System to ensure timely credential submissions.

  • Scalable Design Framework for future enhancements.

Results

Quantitative Outcomes:

  • 35% reduction in credentialing processing time.

  • 40% decrease in compliance-related errors.

  • 25% improvement in nurse satisfaction scores.

  • 50% faster internal processing for application reviews.

Qualitative Outcomes:

  • Created a streamlined experience for travel nurses, making credentialing easier and more transparent.

  • Enhanced operational efficiency for Nomad Health associates, reducing redundancy.

  • Established compliance readiness, ensuring all regulatory requirements were met proactively.

  • Developed a scalable framework, reducing design and development redundancy for future enhancements.

Conclusion

This initiative transformed Nomad Health’s credentialing process by integrating automation, compliance safeguards, and a user-centered design approach. By reducing delays, improving compliance, and streamlining internal workflows, the solution enhanced both the travel nurse and associate experience.

Next Steps:

  • Scale the credentialing automation system to additional healthcare partnerships.

  • Further refine compliance features based on evolving regulatory requirements.

  • Integrate machine learning for predictive credentialing and proactive alerts.

Visuals & Supporting Material

*Click samples below to view full display.